Personalized Round Charm Silver or Gold Stainless Steel Name Charm Laser Engraved Custom Name Date Logo Pendant Custom Word Charm Add on

Frequently Asked Questions

Gift wrapping and packaging

Most of our jewelry is packaged in a jewelry box, with a couple of exceptions due to sizing. What doesn't fit in a jewelry box will come inside a decorative organza bag.

Our bookmarks come inside a cello sleeve. You can view the bookmark packaging by scrolling to the last image in any of our bookmark listings.

We do offer a Gift Wrapping option for $4 USD, which you can add to your order at checkout.

Custom and personalized orders

Any design that shows personalized words or images can be personalized. The personalization we offer includes laser engraving on our stainless steel products, hand-stamped names, words or numbers, personalized photo gifts, and, for our bracelets and some of our chains, custom sizing. We do not offer custom jewelry design, custom ring sizing or color engraving.

We can also add a personalized gift message with your order at no additional cost. Simply tell us what you'd like it to say in the Gift Message section on the checkout page, and we will either add that message to your jewelry card (for unwrapped jewelry), or a card that will go inside an envelope (for bookmarks, photo gifts and gift wrapped jewelry).

Wholesale availability

We do offer bulk discount pricing for schools, businesses, events, weddings, brick & mortar stores, and more. If you don't see the quantity you need, we may have more that isn't listed, or we may need to acquire more supplies in order to fulfill your order.

To begin a wholesale order, please send us an Etsy message with the following details:
1. What item(s) you are interested in.
2. How many you need (and any specifics to the design. For example, bookmark base and bead colors)
3. The date you need to receive them.

We will provide you with a quote within 24 hours.
Please note, if we need to purchase additional inventory to fulfill the order, we will require a 30% deposit.

Sizing details

You can find all sizing details in the listing descriptions of each product.

My tracking says my parcel has been delivered but it's not here.

For USA orders, we ship with USPS via ChitChats, which is a company that allows Canadian businesses to ship quickly to the USA by bringing our parcels over the border for us and delivering them straight to USPS. On average, delivery times to the USA are on average 3-10 days from our shipment date, which will be Monday or Thursday, depending on when your order comes in.

Occasionally, USPS marks a parcel as delivered before they have actually delivered it. 9 times out of 10, we find that when this occurs, parcels do arrive within a week of that happening. If yours does not, please send us a message.

My order hasn't arrived and the delivery window has passed.

Unfortunately we can't guarantee USPS and Canada Post's delivery time frames since we cannot account for unexpected delivery delays. Occasionally, parcels do get delayed without explanation, but in most cases they will shake loose and arrive within 30 days.

If your parcel has been delayed, first double check that the address provided on your order is correct, with no typos or missing details like unit numbers. An old or incomplete address is often the cause of delays.

If your address is correct, please contact us if you still have not received your parcel after 30 days from the shipment date and will be able to assist you.

Returns & Exchanges

We do accept returns and exchanges of most items. Please contact us within 30 days of the shipment date to begin the return/exchange process and we will send you the return address.

If you are returning from outside of Canada, please make sure to tell the post office that your item is a return to ensure that we are not charged import taxes to receive the return.

Please note:
- All jewelry boxes and LAST CHANCE items are a final sale.
- Return shipping and any associated import fees are at the buyers expense.
- Shipping fees cannot be refunded.